Copyright © KAISER STUDIO Inc. 2014 Frequently Asked Questions 1825 Birchwood Drive •  Troy, MI 48083  • Phone (248) 619-9119  • Fax (248) 619-9143 • Email Q: I did not purchase a package on Picture Day, can I still order pictures? A: Yes! Visit our Order Pictures page to order pictures using the Photo ID Code found on your student’s photo insert. Q: What do I do if I received an incorrect or incomplete picture package? A: Fill out the form on our Order Corrections page to have your package corrected and mailed directly to your home.  Be sure to provide a telephone number and email address so our Customer Service Department can contact you with any questions. Q: How does Retake Day work? A: Have your student return their original portraits to the photographer on Retake Day to have their photos retaken.  Contact your school to find out when Retake Day has been scheduled. Q: Can I return my portraits? A: If you are not satisified with your portraits, mail your package to Kaiser Studio within 30 days.  Include a parent’s name, address and phone number. A refund check will be mailed to your home. Q: What methods of payment does Kaiser Studio accept? A: On picture day you may pay with cash (exchange change only, please) or personal check made payable to Kaiser Studio. To pay by credit card, click here to prepay before Picture Day. Your credit card statement will say “Kaiser Studio” or “Photo Checkout.” Q: What do the Sports Products look like? A: Visit our Sports Products page to view samples and descriptions of some of our popular sport products, including the All Star, Memory Mate Mount and Event Tickets. Was your question not answered here? Contact our Customer Service Department Monday through Friday from 8:30am-4:00pm  or (248) 619-9119